1. Preliminary mentions
2. Method of subscribing to orders and purchasing process
3. Product prices, taxes and delivery costs
4. Payment Information
5. Delivery or provision
6. Customer service and right of withdrawal
7. Guarantee of products purchased on this site
8. Provisions specific to the nature of certain products
9. User area
10. Disclaimer of Publisher Liability
11. Visitor Contribution and Product Ratings
12. Newsletter from the publisher and its partners
13. Notices relating to the Data Protection Act
14. Notices relating to the collection of “cookies”
15. Intellectual property on the elements of the site
16. General provisions and applicable law

1.Preliminary mentions

a) Legal notices

To satisfy the provisions of the law for confidence in the digital economy of June 21, 2004, the legal notices required to allow the identification of the publisher of this website will be set out below.

This site is published by KEVA BOUTIQUE, operating as a limited liability company, registered in the trade and companies register under number 890 525 132, and whose head office is located at 771, Voie Georges Pompidou, 83300 Draguignan. The publisher can be reached by telephone on 04 94 68 28 50 or by e-mail at the following address: [email protected]

Intra-community VAT number: FR890525132.

The publication director of the site is Amanda GIACOBBI.
The editorial manager is Amanda GIACOBBI.

This site is hosted by the company WiziShop, whose registered office is located at 8 Avenue Malaussena 06000 Nice, which can be reached by telephone at the following number: 0811388080.

b) Purpose

This site is open and free to all Internet users. It consists in an online product sales site.

c) Acceptance of the general conditions of sale

The subscription to a contract governed by these general conditions with the publisher of this site implies the acceptance, by the user, of the said general conditions of sale. The user thus recognizes to have taken full knowledge of it. This acceptance will consist in the fact, for the user, of validating the present general conditions.

The user recognizes the value of proof of the automatic registration systems of the publisher of this site and, except for him to provide proof to the contrary, he renounces to contest them in the event of a dispute.

The acceptance of these general conditions supposes on the part of the users that they enjoy the legal capacity necessary for this, or failing that they have the authorization of a tutor or curator if they are incapable , of their legal representative if they are minors, or that they hold a power of attorney if they are acting on behalf of a legal entity.

2. Method of subscribing to orders and purchasing process

The products are sold within the limits of available stocks. The availability of products is indicated on the site, in the description of each item.

In order to satisfy the provisions of the law of confidence in the digital economy of June 21, 2004, the ordering process will be described below:

To place an order, the user can select one or more products and add them to his basket. When his order is complete, he can access his basket by clicking on the button provided for this purpose. By consulting his basket, the user will be able to check the number and the nature of the products he has chosen and will be able to check their unit price as well as the overall price of the order. He will have the possibility to remove one or more products from his basket. On this summary, the user will be informed in particular of the option he has or does not have to exercise his right of withdrawal as well as the deadlines and methods which apply thereto.

If his order suits him and he wishes to validate it, the user can click on the validation button, he will then access a form in which he can either enter his login if he already has one, or s register on the site by completing the form presented to him, with the personal information concerning him.

As soon as he is connected or after he has fully completed the form, the user will be invited to check or modify his delivery and invoicing details, to read and validate these conditions, to confirm his order and then will be invited to make his payment by being redirected for this purpose to the secure payment interface.

Once the payment has actually been received by the publisher of the site, this one undertakes to acknowledge receipt to the user electronically, within a maximum of 24 hours.

Similarly and within the same deadlines, the publisher undertakes to send the user an e-mail summarizing the order in order to confirm its processing and to provide him with all the information relating to the order.

3. Product prices, taxes and delivery costs

The prices indicated on the site are understood to be in Euros, all taxes included, and excluding delivery costs. Prices are firm, without discount, rebate or drawback. These prices may be modified at any time by the publisher. The price applicable to the customer is that in force at the time of the order.

The delivery costs will, in any case, be indicated to the customer before any payment. The delivery is free from 100€ of purchase for metropolitan France, Belgium, Germany, and Monaco and from 75€ in La Poste relay points. The amount of the shipping costs for a delivery to a La Poste relay point in mainland France is €4.90 and €7.50 for Belgium.

In the event of delivery outside the European Union and to Dom-Tom, the user is informed that customs duties and other taxes may be payable. The necessary formalities and the payment of said duties and taxes are not the responsibility of the publisher and will in any case be the responsibility of the user. It is therefore his responsibility to check all this data as well as the possibilities of importing the product with the competent authorities of the country of delivery, before any order on the site.


4. Payment Information

The Internet user can place an order on this site and can pay by credit card or bank transfer.

Credit card payments are made using secure transactions provided by the service provider: Hipay, paypal, amazon pay and Alma.

In the context of credit card payments, the publisher of this site has no access to any data relating to the customer's means of payment.

The delivery times defined in the article below only begin to run from the date of actual receipt of payment by the seller, the latter being able to provide proof of this by any means. Failing to receive payment from the customer within eight days of the order, the order will be canceled and the products put back on sale on the site.

Failure to pay any sum due to the publisher on its due date will give rise to the collection of penalties equal to (3) three times the legal interest rate, to which will be added a lump sum indemnity of 40 euros for recovery costs. . These penalties will be due from the day after the due date of the unpaid sums, without prior notice.

For payments via Paypal, KEVA does not save any details relating to the customer's banking information.

Payment in installments with Alma
If you pay for your order in installments, you accept Alma's general customer conditions, as well as Alma's special conditions for Boutique Keva customers.

5. Delivery or provision

a) Deadline
Orders are delivered by La Poste, or any carrier designated by the publisher within 2 to 3 working days from full receipt of the price corresponding to the order.
Certain products or certain order volumes may nevertheless justify a longer delivery time, this will be expressly mentioned to the attention of the user during the validation of the order.

b) Damage and partial loss
In the event of delivery of a package that is clearly and visibly damaged, incomplete or containing damaged objects, it is up to the customer to refuse it in order to benefit from the guarantee offered by the carrier. The user must also inform the publisher without delay, so that a new package is prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.
Similarly, the user must refuse any incomplete package or containing damaged items. Indeed, in accordance with Article L 133-3 of the Commercial Code, receipt of the items transported extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, following that of this receipt, the recipient has not notified the carrier, by registered letter, of his reasoned protest. Failing to carry out this formality, the user cannot be compensated.

*The scratch ticket operation for Christmas "discover your Keva gift" is valid from December 01, 2021 midnight to December 31, 2021 11:59 p.m. A ticket will be inserted in the first 800 orders. The code discovered after scratching the ticket is only valid once per person and cannot be combined with current promotions.

6. Customer service and right of withdrawal
a) Customer Service
The customer service of this site is accessible from Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. mail to the following address: KEVA BOUTIQUE, 771 Voie Georges Pompidou 83300 Draguignan. In these last two cases, the publisher undertakes to provide an answer within two working days.

b) Right of withdrawal
The consumer has the right to withdraw from this contract without giving any reason within fourteen days (14 days). The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the good or the last good.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (eg letter sent by post, fax or e-mail). In order to facilitate your steps, you can use the model withdrawal form but this is not mandatory.
For the withdrawal period to be respected, you just have to send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

c) Effects of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less costly method of standard delivery offered) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any case, this refund will not incur any costs for you. We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever date is first.
You must return or give back the goods without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw to us. This period is deemed to have been complied with if you return the goods before the expiry of the period of fourteen days.
Return costs are borne by the KEVA store for all orders placed from March 18, 2022 to mainland France and Belgium.
For orders outside mainland France and Belgium, you will have to bear the direct costs of returning the goods. The cost of returning the item when it, due to its nature, cannot normally be returned by La Poste will be indicated by the publisher prior to the conclusion of the contract.
Your liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.
- Any item returned within more than 15 days will not be refunded. The withdrawal period for the products is present on the customer's invoice (the invoices can be consulted on the customer account).
- Items must be returned in their original condition. All items that have been washed in the washing machine or worn (without tags) cannot be returned or refunded.
- Validity of a credit note is 2 months.
- Perfumes will not be taken back or exchanged without their original plastic packaging.

7. Guarantee of products purchased on this site
In the event of a defect in a product purchased on this site, the user has, in accordance with the provisions of articles 1641 and following of the civil code in terms of the legal guarantee against hidden defects, a period of two years from the finding of said defect to request cancellation of the sale or a reduction in the sale price (article 1644 of the civil code) and, in application of articles L217-1 and following of the consumer code, in the event that the goods delivered is not compliant, the consumer will have a period of two years from receipt of the said product to request repair or replacement subject to the cost conditions provided for in article L217-9 of the consumer code. The consumer is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods (6 months for second-hand goods).
In order to exercise one of these rights, it will be up to the customer to contact the customer service of the publisher.
Certain objects acquired on this site benefit, in addition to the guarantee against hidden defects defined by the civil code as well as the guarantee of good conformity imposed by article L217-4 of the consumer code which are, where applicable, always applicable and which are defined above, of a conventional guarantee offered by the seller or the manufacturer, the duration of which may vary according to the product, and which will be detailed in particular on the descriptive sheet and the instructions for use of the product. Any commercial guarantee is the subject of a written contract, a copy of which is given to the buyer.

8. Provisions specific to the nature of certain products
All products sold on this site are marketed in compliance with the laws and regulations in force in France. The mandatory displays required by the legislative and regulatory provisions in force are made on this site, and in particular in the descriptive sheet of each article.

a) Cosmetic products
All cosmetic and care products sold on this website benefit from all the approvals necessary for their marketing.
The risks associated with the use of the products are mentioned on the site and on the product, as well as, where applicable, on the product instructions. By subscribing to these general conditions, the user declares to be fully informed of all the risks, even exceptional ones, relating to the use of the product being sold. In the event of the occurrence of an undesirable effect not mentioned on this site, on the packaging or on the product instructions, the user is invited to inform his doctor, the manufacturer of the said product or the French Agency for Sanitary Security of Health Product (afssaps).
In the context of the cosmetic products sold on this site, the publisher reminds the user that it is his responsibility to scrupulously respect the instructions for use and dosages applicable to the products purchased on this site. It will also be up to him to ensure the compatibility of the products purchased with any allergies he suffers from and to ensure that the duration of use after opening is respected.

b) Jewelry or products in contact with the skin
In the context of jewelry or products in contact with the skin sold on this site, it is recalled by the publisher that the composition of the product is indicated in the descriptive sheet of each article, it is therefore up to any user to ensure that the products do not present any medical counter-indication against it. Jewelery with magnetic parts (clasps etc.) is not recommended for people with a pacemaker or pregnant or breastfeeding women.

9. User area
a) Creation
The creation of a user account is a prerequisite for any order from a user. To this end, the user will be asked to provide a certain amount of personal information. The user agrees to provide accurate information under penalty of termination of the contract at the initiative of the publisher and deletion of the user account.

Certain information will be deemed essential for the conclusion of the contract and their collection will be essential for the creation of the account and the validation of the conclusion of the contract. The refusal by a user to provide said information will have the effect of preventing the creation of the user account as well as, incidentally, the validation of the order.

b) Operation
This space allows the user to consult all his orders made on the site, and also allows him, if necessary, to follow the delivery of the products purchased.
If the data contained in the user account were to disappear following a fortuitous event, a technical breakdown or a case of force majeure, the responsibility of the publisher of this site could not be engaged, this information having no probative value but only an informative character. However, the publisher undertakes to securely store all contractual elements whose storage is required by law or regulations in force.
The publisher reserves the exclusive right to delete the account of any user who has contravened these general conditions (in particular, but without this example having any exhaustive character, when the user has knowingly provided erroneous information, when its registration and the creation of its account) or any account that has been inactive for at least one year. Said deletion will not be likely to constitute damage for the excluded user who will not be able to claim any compensation as a result.
This exclusion does not exclude the possibility for the publisher to take legal action against the user, when the facts justify it.

c) Password
When creating the user account, the user will be prompted to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in his account and he therefore refrains from transmitting it or communicating it to a third party. Otherwise, the site cannot be held responsible for unauthorized access to a user's account.

10. Disclaimer of Publisher Liability

a) Accessibility to the site and force majeure
In the event of impossibility of access to the site, due to technical problems or of any kind, the user cannot claim damages and cannot claim any compensation.
The unavailability, even prolonged and without any time limit, of one or more products, cannot constitute a prejudice for the user and cannot in any way give rise to the granting of damages from the site or its publisher.
The publisher can in no way be held responsible for the non-performance of the contract which may be attributable to a case of force majeure, within the meaning given to it by the courts of French law.

b) Visual representation of the products
The visual representations of the products, published on this site, are guaranteed by the editor as perfectly faithful to reality, in order to satisfy its obligation of perfect information. However, in the current state of the art, the rendering of these representations, particularly in terms of color or shape, may vary significantly from one computer station to another or differ from reality depending on the quality of the graphic accessories and the screen or according to the resolution of the display. These variations and differences can in no way be attributed to the publisher who can in no way be held liable for this fact.

c) Products sold on the site
The publisher undertakes to comply with all the applicable provisions in force in France and cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in other countries.
The publisher of this site can in no way be held responsible for the misuse of the products, the poor maintenance of the products, accidental damage or even overuse of the products.
The products offered for sale on the site being sold uninstalled, the user declares to be responsible for the installation of the products which he must carry out in accordance with the rules of the art and in accordance with the instructions for use.

d) Hypertext links
The hypertext links present on this site may refer to other websites and the responsibility of the publisher of this site cannot be engaged if the content of these sites contravenes the legislation in force. Similarly, the publisher of this site cannot be held liable if the user's visit to one of these sites causes him harm.

11. Visitor Contribution and Product Ratings
The user is offered the option of posting comments on the products offered by this site. He will also have, if necessary, the ability to assign a rating to the product.
Comments must be made in French. The content of the comments and contributions must be strictly in accordance with public order and good morals and not have as their object an illicit or illegal activity. The user also undertakes to respect the rights of third parties.
The publisher of this site reserves the right to delete or modify any message that may contravene this article without notice or compensation.

12. Newsletter from the publisher and its partners
By ticking the box provided for this purpose or by expressly giving their consent to this end, the user accepts that the publisher may send them, at a frequency and in a form that he will determine, a newsletter which may contain information relating to its activity. When the user ticks the box provided for this purpose, he agrees to receive commercial offers from the publisher of this site for products and services similar to those ordered.
Subscribed users will be able to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.
Similarly, the user who has accepted the communication of personal data (and in particular his e-mail address) to third party partners of this site by checking the box provided for this purpose, may be required to receive newsletters issued by these partners, commercially or not, at the frequencies and in the forms determined by the said partners.
The user has the option at any time to unsubscribe by clicking on the link provided for this purpose, present on each of the newsletters issued by said partners. Failing this, the user has the option of unsubscribing by directly contacting the issuer(s) of the said newsletters. The publisher of this website can in no way be held responsible for the content, data or forms of the newsletters sent by the said partners, regardless of the damage that may have been suffered by the user. Any complaint must be made directly to the issuer of the newsletter.

13. Notices relating to the Data Protection Act
a) General – Purpose – Duration
The user has the free option to provide personal information about him. The provision of personal information is not essential for browsing the site. On the other hand, registration on this site implies the collection, by the publisher, of a certain amount of personal information concerning the user. The user who does not wish to provide the information necessary to create a user account will not be able to place an order on this site.
The data collected is necessary for the proper administration of the services offered on this site as well as for the respect of its contractual obligations by the publisher. These data are kept by the publisher in this sole capacity, and the publisher undertakes not to use them in any other context, nor to transmit them to third parties, without the express consent of the users or cases provided for by law.
The contact details of all users registered on this site are saved for a maximum period of 12 months from the deletion of the personal space, a reasonable period necessary for the proper administration of the site and normal use of the data. These data are kept under secure conditions, according to current technical means, in compliance with the provisions of the Data Protection Act of January 6, 1978.

b) Right of access, rectification and opposition
In accordance with the Data Protection Act, the user has the right to oppose, query, access and rectify the data he has provided. To do this, he simply has to make a request to the publisher of this site, by sending it to the following electronic address: [email protected], or by post to the address of the head office of the publisher mentioned at the beginning of these general conditions.
The personal data collected is subject to computer processing and is exclusively reserved for the publisher of the site.
The controller is Amanda Giacobbi.
CNIL declarant number: 2164797vO

c) IP address
In addition, the publisher reserves the right to collect the public Internet Protocol (IP) address of any user. The collection of this IP address will be carried out anonymously, it will be kept for the same duration as the personal information and will only be intended to allow the proper administration of the services offered on this site. The IP address corresponds to a series of numbers separated by dots allowing the unique identification of a computer on the Internet network.
The publisher must communicate all personal data relating to a user to the Police (on judicial requisition) or to any person (on a judge's order). The IP address of any computer may be reconciled with the effective identity of the subscriber held by the ISP (internet service providers).

14. Notices relating to the collection of “cookies”
a) General – Purpose – Duration
In order to allow the user an optimal navigation on this site as well as a better functioning of the various interfaces and applications, the publisher may proceed to the implementation of a cookie on his computer station. This cookie makes it possible to store information relating to navigation on the site (date, page, times), as well as any data entered by the user during his visit (searches, login, email, password). These cookies are intended to be kept on the user's computer for a variable period of up to 12 months, and may be read and used by the publisher during a subsequent visit by the user to this site. .

b) Right to oppose the installation of the cookie
The user has the possibility of blocking, modifying the retention period, or deleting this cookie via the interface of his browser (generally: tools or options / privacy or confidentiality). In such a case, navigation on this site will not be optimized. If the systematic deactivation of cookies on the user's browser prevents him from using certain services or functionalities provided by the publisher, this malfunction can in no way constitute damage for the user who will thereby not be able to claim any compensation.

c) Deletion of cookies
The user also has the possibility of deleting the cookies previously present on his computer, by going to the menu of their browser provided for this purpose (generally, tools or options / privacy or confidentiality). Such an action has no impact on his navigation on this site, but causes the user to lose all the benefit provided by the cookie. In this case, he will have to enter all the information concerning him again.

15. Intellectual property on the elements of the site
All the elements constituting this site belong to the publisher or are the subject of an authorization to use and are protected by the legislation relating to intellectual property.
The user therefore acknowledges that, in the absence of authorization, any total or partial copy and any distribution or use of one or more of these elements, even modified, will be likely to give rise to legal proceedings against him by the publisher or his successors in title.

This protection will cover all the textual and graphic content of the site, but also its structure, its name and its graphic charter.

Similarly, the user acknowledges having been informed that the matrix of these general conditions has been filed with a bailiff and that any reproduction, even partial, of this document may be the subject of legal proceedings for economic parasitism.

16. General provisions and applicable law
a) Modification of the general conditions
These general conditions may be modified at any time by the publisher of the site or his agent. The general conditions applicable to the user are those in force on the day of his order. The publisher obviously undertakes to keep all its old general conditions and to send them to any user who requests them.

b) Applicable law and competent courts
These general conditions are subject to the application of French law and the exclusive jurisdiction of the French courts. The language of the contract is French, any version available in a foreign language on the site has only informative value. Similarly, this site may be translated into various languages ​​in order to facilitate navigation for non-French-speaking users who wish to order on the site.


c) Amicable settlement of disputes
Except for public order provisions, any disputes that may arise in the context of the execution of these general conditions may, before any legal action, be submitted to the site editor for an amicable settlement. It is expressly reminded that requests for amicable settlement do not suspend the time limits open for bringing legal action.

d) Divisibility
If one of the clauses of these general conditions were to be declared void by a court decision, this nullity cannot result in the nullity of all the other clauses, which would continue to produce their effect.

e) No Waiver
The fact, for the parties, of not availing themselves temporarily or permanently of one or more clauses of these general conditions, will in no case entail a waiver of the right to avail themselves of the rest of the general conditions.